Ask most importers what a product costs and they'll quote the supplier invoice. Ask their accountant, three months later, why margin came in lower than expected, and the answer is usually the same thing: freight, duty, exchange rate and handling never made it into the price. None of those costs are small, and none of them show up on the supplier's invoice — which means if that's the only number you're pricing from, you're pricing wrong before the container's even landed.
What actually sits between the invoice and the shelf
The supplier price is the starting point, not the answer. Between an order being placed and stock being sellable, several costs stack on top of it:
- Freight — sea or air freight, which can vary significantly by season and route, and rarely maps neatly to a per-unit cost without doing the maths
- Customs duty and import taxes — set by product category and country of origin, and easy to under- or overestimate if you're not tracking it against actual purchases
- Exchange rate movement — the NZD or AUD rate on the day you placed the order is rarely the rate on the day you paid, and that gap changes your real cost every time
- Local handling and cartage — customs clearance, wharfage, cartage from port to warehouse and any storage while goods clear
Add those together and it's common for landed cost to sit well above the ex-works or FOB price on the supplier invoice — sometimes by a wide margin, and it moves shipment to shipment. Price off the invoice alone and that gap comes straight out of your margin, quietly, until a margin report eventually shows you the damage.
Why this usually only shows up too late
The reason landed cost problems go unnoticed for so long is that purchasing, freight and accounts usually live in separate places — a purchase order in one system, a freight invoice in email, duty on a customs statement, and the real cost only pieced together by finance at month end, if at all. By the time anyone spots that a line has been selling under true cost, it's often been that way for months and several more containers of the same stock have landed at the same wrong price.
What landed cost software should actually do
The fix isn't a better spreadsheet — it's capturing landed cost as part of the same process as purchasing and goods receipting, so the real cost is attached to stock the moment it arrives, not reconciled afterwards. What to insist on:
- Purchase orders and goods receipting on one system, so freight, duty and handling can be captured against the stock they belong to
- A landed cost that feeds straight into inventory valuation, not a separate number kept on the side
- Multi-currency purchasing, so exchange rate movement is captured as it happens rather than reconciled at month end (a build, not a setting, in most systems — including ours)
- Pricing and margin reporting built on the landed figure, so what you charge reflects what stock actually cost
Landed cost, then sell-through, on one system
For importers who sell on to trade customers, getting landed cost right matters even more, because it feeds directly into what you can safely charge through your B2B online store and your reps. Cognit brings purchasing and goods receipting, inventory, the built-in store, supplier rebates and claim-backs and real accounting onto one platform, so stock that's just cleared customs can be selling to trade customers the same day — see how it comes together on our ERP for importers and distributors page.
Being straight with you: landed-cost apportionment and multi-currency purchasing are not in Cognit today. They are modules we build for importers as part of an Enterprise engagement — which is Zeabyte's actual business, and why we would rather scope it with you than sell you a tick in a feature list that turns out to be a spreadsheet.
Cognit also has its own general ledger and sends your invoices and credit notes straight to Xero, so landed cost, purchasing and your accounts stay in step whichever way your books are run.
Getting your landed cost under control
If margin has been drifting and nobody's quite sure why, landed cost is one of the first places to look — particularly on imported lines with long freight routes or duty-heavy categories. See pricing or book a demo to run purchasing, stock valuation and margin reporting against your own products, and talk to us about what a landed-cost module would look like for your shipments.
Frequently asked questions
What is landed cost?
Landed cost is the true cost of a product once it's actually on your shelf — the supplier price plus freight, customs duty, GST or import taxes where applicable, currency conversion and any local handling or cartage. It's almost always higher than the number on the supplier invoice, sometimes by a lot.
Why can't I just price off the supplier invoice?
Because the supplier invoice is only one part of what a product actually costs you. Freight and duty can add anywhere from a few percent to well over the item's ex-works price, and exchange rate movement changes it again between order and payment. Price off the invoice alone and you're often selling below true cost without realising it until margin reporting tells you months later.
Does Cognit do landed cost?
Not out of the box today, and we would rather say so than let you find out later. Cognit handles purchase orders, goods receipting, stock valuation and margin reporting, which is the foundation landed cost sits on — but apportioning freight, duty and handling across a shipment is a module we build for importers as part of an Enterprise engagement. If landed cost is the reason you are looking, tell us early and we will scope it properly rather than pretend it is a switch we flip.
Does Cognit handle multi-currency purchasing?
Not today — Cognit trades in a single currency. Multi-currency purchasing is one of the things we build for importers as custom work, and it is a common enough request that it may well become part of the core product. Ask us and we will give you a straight answer on scope and timing rather than a maybe.
Is Cognit suitable for importers who also sell wholesale to trade customers?
Yes — that's exactly the business Cognit is built for. Purchasing and goods receipting sit on the same platform as inventory, a built-in B2B online store, supplier rebates and claim-backs, and real accounting, so stock that's just landed can be selling to trade customers the same day. Landed-cost apportionment and multi-currency are the two pieces we would build on top for an importer, and we would quote them up front.
